Terms and Conditions for Cash on Delivery


The availability of Cash on Delivery for purchases made on ibhakti.com (the "Site") or mobile app operated by the company Devotee E-solutions Pvt Ltd is subject to the Cash on Delivery terms & conditions below which are separate from and in addition to the Conditions of Use that govern your use of the Site, including each order that you place.

  • Cash on Delivery can be used as payment method only for orders shipped within India and which are services by the logistics partner.

  • The payment option of Cash on Delivery is available only for selected items and services sold on ibhakti.com website or mobile application. Currently Cash on Delivery service will be available only for Prasad (where a customer selects shipping to destination only) and religious products. Cash on Delivery not available for purchases containing any other products or services on ibhakti website and mobile app. Devotee E-solutions reserves the right to add new products and services under cash on delivery payment option in the future.

  • Every order that is placed through Cash on Delivery goes through a mandatory fraud verification process. If need be, designated personnel from our website /mobile app ibhakti.com, may call you on your registered contact numbers for confirmation of the order. In case the order is rejected during this process, the order will not be processed and you will get an order status 'rejected' email on your registered email ID.

  • Devotee E-solutions reserves the right to stop cash on delivery as a payment option from its website and mobile app at any time.

  • Cash on Delivery can be used as payment method only for orders between Rs.100-Rs.10000.

  • Devotee E-solutions will charge an additional fee of Rs.50 for orders placed using Cash on Delivery on its website/app ibhakti.com. However the company reserves the right to charge no fee for a limited promotional period, on any orders placed using Cash on Delivery at any time.

  • If you change an existing Cash on Delivery order, we will reassess whether Cash on Delivery may be used based on the items purchased, total purchase amount and shipping method. If the order is ineligible for Cash on Delivery, you must select a different payment method to complete your order.

  • The order amount set forth on your shipment confirmation must be paid in full before receiving your items and signing the delivery sheet. The package can be opened and your items inspected only after the payment is made.

  • Only cash payments will be accepted while delivering the order under the COD format. Demand Draft/ Cheques will not be accepted for orders booked under the COD method of payment. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for C-O-D orders. Foreign currency cannot be used to make a C-O-D payment.

  • Items shipped and paid for by Cash on Delivery can't be replaced, but may be eligible to be returned for a refund as per the cancellation policy of the website mentioned under general terms and conditions which govern your use of the site and each order placed on the site.

  • All refunds in respect of items purchased using Cash on Delivery will be issued by a credit for the amount on your order in the customer’s account on ibhakti.com OR the amount will be deposited into the bank account. The details for the bank account will have to be provided by the buyer to the ibhakti team in order to process the refund. Devotee E-solutions Pvt Ltd or any of its employees or affiliates will not be responsible for delay in the refund if bank details are not provided in time.

  • Devotee E-solutions or any of its affiliates or employees are not responsible if the bank account details or any other details provided are wrong and hence refund not processed.

  • Our Logistics Partner shall make maximum 3 (three) attempts to deliver the Item(s) to you. In the event the Logistics Partner is unable to deliver the Item(s) to you in these 3 (three) attempts, the Logistics Partner will return such Item(s) to us and your order will be cancelled. We reserve the right to make changes to Cash on Delivery, our policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you use Cash on Delivery, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable by a court, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

  • Without limiting other remedies available to it, Devotee E-solutions Pvt Ltd may limit Your activity and cancel Your transaction on their website or mobile app www.ibhakti.com in the event, but not limited to:

  • a) Devotee E-solutions is unable to verify or authenticate any information you provide.

  • b) If it is believed that your actions may cause legal liability for you, or Devotee E-solutions, or Logistics Partner, or any third party.

Notwithstanding the foregoing, if you breach this terms and conditions,

  • Devotee E-solutions or its affiliates/directors/employees shall not be liable to You or any other person or entity claiming under You or Your successors, assigns, liquidators or receivers for any claims, losses, damages, penalties, interests, duties, etc. paid and/or incurred by You or the persons claiming under You for any third party's including but not limited to Logistics Partner's acts, negligence or omissions whether intentional, willful or otherwise and whether under contracts, torts or under common law. Under no circumstances eBay shall be liable to You for damages, whatsoever whether such damages are direct, indirect, special, incidental, consequential and irrespective of whether any claim is bases on loss of revenue, investment, goodwill, profit, production, interruption of business or any other loss of any character or nature whatsoever and whether sustained by You or any third party.

  • None of the provisions of these terms and conditions shall be deemed to constitute a partnership or agency between You and Devotee E-solutions Pvt Ltd or Logistics Partner and You shall have no authority to bind Devotee E-solutions or its website/mobile app ibhakti or Logistics Partner in any manner whatsoever.

  • If any clause of this terms and conditions shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of this terms and conditions.

  • The Logistics Partner shall not be liable if Item(s) is lost, damaged or late delivered because of force majeure event. Force majeure shall mean and include events and circumstances which are beyond the control of any party and shall include, without limitation, acts of God, earthquakes, cyclone, storm, flood, war, terrorist strikes, strikes, civil commotion, plane-crash or any other action or omission by anyone outside the Logistics Partner

  • These terms and conditions shall be governed and constructed in accordance with the laws of India and shall be subject to courts of competent jurisdiction in Mumbai, Maharashtra.