We are committed to ensuring your satisfaction with any
product you have ordered from us. If you are not satisfied with
any product which is non-perishable in nature (prasad not included), we will accept
returns within 15 days of receipt of the product by you as
- No products shall be accepted back once sold unless they
are damaged or defective, or if product delivered is completely
different from what you had ordered;
- In any one of the unlikely event mentioned under point
no. 1 herein above, you may return the product unused, and in the
same condition as you received it, in its original packaging
along with original tags, for an exchange, within 15 days from
the date on which these goods were delivered to you; The shipping
charges for return will have to be borne by you .
- If damaged, we need to be notified within 24 hours of
receiving the shipment. The damaged product will be collected
from the customer and a new piece of the same item will be
delivered to the customer. Please contact customer care if you
open the packaging and discover that the item is damaged and/or
the packaging is damaged;
- Please do not accept delivery of any item whose outer
packaging is damaged or tampered with in any manner;
- Products damaged while being used do not qualify for a
refund or replacement;
- In case we are unable to replace the damaged or defective
product, we will refund your amount;
- In the event you return any product which is delivered to
you in damaged or defective condition, and if we are unable to
replace the product ,we will also refund the shipping charges
applicable to that item.; and
- We will accept returns of any product only if it is in
its original packaging and is accompanied with its invoice.
- We will not accept any returns for any product from outside India.
In event any perishable product that is delivered after 15
days of order, a new product will be delivered by iBhakti to the
customer free of charge.
You may return the product to us in the following
- You may contact our Customer Care within 24 hours of
having received the product and request a return and the same
will be replaced with a new piece within 15 days and the damaged
product will be taken back (only from india).
- We will not be able to accept returns which are not
accompanied by the relevant original invoice and packaging.
- The shipping charge for any Returns will have to be borne
by the customer
We will refund the money in the same way the payment was
made. If the payment was by Credit Card or Net-Banking, we will
refund the Credit Card or Net-Banking account. If the payment mode
was Cheque or Demand Draft, we will send you a cheque (not a DD).
Cheques will be sent only to the billing address of the customer
and in the name of the customer.
The refund process will be initiated once we have received
the product(s). Typically refunds are processed in less than 10
working days but in case of payments by Cheque or DD, it may take
a few extra days for the cheque to be delivered to your billing
address, and for the funds to be credited to your account, once
you deposit the cheque.
Please note that we shall not be responsible for any delays
in credit to the Cardholder's credit card account as that is
managed by the Cardholder's issuing bank.